Returns and Refunds

We take great care in gathering, arranging and delivering your flowers and want you to be delighted when they arrive.

As our flowers are freshly gathered and naturally seasonal, each arrangement will be unique. The flowers, colors and varieties may differ from those pictured depending on what is flowering most beautifully in the garden.

If something isn’t right

If your flowers are damaged or there is another problem with your order please contact us within 24 hours of delivery.

Where possible please include a photograph so we can understand what has happened and find the best way to make it right.

Depending on the circumstances, this may include a refund, a replacement or another appropriate solution.

Change of mind

Because our flowers are fresh and perishable, we generally cannot offer returns or refunds for a change of mind once an order has been prepared.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.